Privacy policy

Last updated: 29 September 2026

Ohpairpk ("we", "us", or "our") operates the online store at ohpairpk.com. This policy explains what personal information we collect, how we use it, who we share it with, and your choices.

1. Information We Collect

At checkout, we collect:

  • Name, email address, phone number, and shipping address
  • Order details (products, quantities, prices)
  • Payment information — handled directly by your chosen payment method (see Section 4); we do not store full card or bank details

For customer accounts (optional on our store):

  • Email address and password (managed by Shopify's secure accounts system)
  • Order history and saved addresses

Automatically, when you browse our store:

  • IP address, browser type, device type, and pages visited (via Shopify's built-in analytics)
  • Referral source and session duration
  • TikTok Pixel data (via PIX – Multi TikTok Pixels) for advertising measurement
  • Push notification opt-in status (via Brevo PushOwl, only if you subscribe)

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders
  • Communicate order confirmations, shipping updates, and delivery notifications
  • Respond to customer service enquiries
  • Detect and prevent fraud
  • Improve our store's content and product listings (size guides, reviews)
  • Send push notifications if you have opted in (Brevo PushOwl)
  • Measure advertising performance on TikTok (aggregated, anonymised where possible)

We do not sell your personal information to third parties.

3. Sharing With Couriers

To fulfill your order, we share your name, phone number, and delivery address with our active courier partners:

  • PostEx
  • BlueEX Logistics
  • TCS Courier Pakistan
  • Universal Courier Pakistan
  • CouriersNext

The courier assigned to your order will receive only the information necessary to deliver your parcel. Courier partners are obligated to handle this data solely for delivery purposes.

4. Payment Processing

We accept the following payment methods:

  • Cash on Delivery (COD) — no financial data is transmitted electronically
  • Bank Transfer — you transfer directly to our Habib Bank Limited account; we receive only your transfer reference and name
  • PayFast (via PayFast Gateway App by Devsinc) — card and payment data is processed securely by PayFast on their platform; we do not receive or store your full card details. PayFast's privacy policy governs their data handling.

5. Third-Party Apps & Services

Our store uses the following third-party services that may process customer data as part of their function:

Service Purpose
Shopify Platform hosting, checkout, customer accounts, payments
Judge.me Reviews Collecting and displaying product reviews
Kiwi Size Chart & Recommender Size recommendations
Brevo PushOwl Push notification marketing (opt-in only)
PIX – Multi TikTok Pixels TikTok advertising pixel tracking
Sales Pop Up (Care Cart) Social proof notifications
Instafeed Displaying Instagram content
Hextom Announce Bar Store announcements

Each third-party provider operates under its own privacy policy. We recommend reviewing those policies if you have concerns.

6. Data Retention

  • Order data is retained as long as required to fulfill legal, accounting, and tax obligations (typically 5–7 years under Pakistani law).
  • Customer account data is retained until you request deletion.
  • Browsing/analytics data is retained per Shopify's standard data retention terms.
  • Push notification subscriptions are retained until you unsubscribe.

7. Your Choices & Rights

You may:

  • Opt out of push notifications at any time via your browser or device settings
  • Request access to the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your account and associated data (subject to legal retention obligations)

To exercise any of these rights, contact us at the details below.

8. Cookies

Our store uses cookies to support checkout functionality, remember your cart, and measure site performance. Disabling cookies may affect your ability to complete a purchase.

9. Contact Us

For any privacy-related questions or requests:

Ohpairpk 📧 Contact us via our store at ohpairpk.com 🌐 ohpairpk.com

Does this policy look accurate for your business? Specifically confirm:

  • Is there a dedicated support email you want listed in Section 9?
  • Are all five courier partners currently active, or should any be removed?

Once you confirm, I'll publish this to the page immediately.