Refund policy

Last updated: 28 September 2026

Eligibility and request windows

Request an exchange within 07 calendar days of delivery, or a return for refund within 7 working days of delivery. Items must be unused and unworn, in their original packaging, with all tags, accessories, and documentation intact. Items that have been used, worn, washed, altered, or damaged after delivery are not eligible. Items marked final sale or clearance are not eligible.

Exchanges

We offer exchanges for size, colour, or model, subject to availability. Email ohpairmenswear@gmail.com within 07 calendar days of delivery with your order number, the item you received, and the size, colour, or model you would prefer. Wait for approval and return instructions before sending the item. Pack it securely and send it using a traceable courier service, such as TCS, M and P, Leopard, or Pakistan Post. Keep the tracking number.

Once we receive and inspect the item and approve the exchange, we will dispatch the replacement within 07 working days, depending on stock availability. If your preferred replacement is unavailable, we may offer store credit, a refund, or an alternative product.

Exchange and return shipping

For a domestic size exchange, a flat ₨300 fee covers delivery of the replacement item. There is no exchange shipping fee if the item is defective or incorrect. Customers pay the cost of sending an exchange item back unless it is defective or incorrect. Customers also pay return shipping for a non-defective item returned for a refund. Use a traceable courier and pack the item securely; missing tracking information may delay or void an exchange.

Returns and refunds

To request a return rather than an exchange, email ohpairmenswear@gmail.com within 7 working days of delivery. Include your order number, the item details, and the reason for the return. Wait for approval and return instructions before shipping the item. Send it back securely packed with its original packaging, tags, accessories, and documentation using a traceable courier, and retain the tracking number.

Returned items are inspected when received. Once a return is approved, refunds take 7–10 working days. You may choose store credit, a refund to the original payment method, or a bank transfer, EasyPaisa, or JazzCash refund. Contact support to confirm your preferred method and any details needed to issue it.

Shipping and support

For an exchange or return, contact ohpairmenswear@gmail.com with your order number and item details before sending anything. If the item arrived defective or incorrect, tell us in your message so we can arrange the applicable shipping terms. Keep your courier tracking number until your request is resolved.

Policy updates

We may update this policy periodically. Changes will be posted on this page with a revised “Last updated” date.